🔄 Returns & Refunds Policy – Scoovio
At Scoovio General Store, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help.
📅 Return Eligibility
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- ✔️ Item must be unused and in original condition
- ✔️ Item must be in original packaging
- ✔️ Proof of purchase (order confirmation) is required
❌ Non-Returnable Items
Certain items cannot be returned, including:
- Personal care items
- Opened or used products
- Final sale or clearance items
🔁 Return Process
To initiate a return:
- Contact us at support@scoovio.com
- Provide your order number and reason for return
- Our team will guide you with return instructions
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
💸 Refunds
Once we receive and inspect your returned item:
- ✔️ Approved refunds will be processed within 5–7 business days
- ✔️ Refund will be issued to your original payment method
🔄 Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
If you need an exchange, contact us with photos of the issue.
⚠️ Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Include clear photos as proof
We will arrange a replacement or refund at no extra cost.
📩 Contact Us
For any return or refund inquiries, contact us at:
helansary2634@gmail.com